Transportation & Location FAQs

Where are you located?

Where are you located?

San Jose, California.

Can you meet at the airport?

Can you meet at the airport?

Yes! We can arrange delivery to San Jose, San Francisco, or Oakland—including airport meetups. Local deliveries (near these cities) are free!

What if I can’t pick up my puppy?

What if I can’t pick up my puppy?

No worries!  We can arrange transportation and can also meet families at an airport. We are close to San Jose, San Francisco, and Oakland airports.

We also offer:

Board & Train (4-week program for one puppy per litter; includes crate training, commands, and potty training). Fee applies.

Puppy Reservation & Selection FAQs

How does the choosing process work?

How does the choosing process work?

Puppies are chosen at 8 weeks old after their vet visit.

What is temperament testing?

What is temperament testing?

We use the Empowered Breeder program for temperament testing. I also provide a personalized summary of each puppy’s personality.

Do you post your waitlist?

Do you post your waitlist?

No—we prioritize privacy for our families and keep the list flexible as plans change.

How does your waitlist work?

How does your waitlist work?

Fill out our application.

We’ll contact you (via text, email, or phone) to discuss next steps.

Secure your spot with a $300 deposit.

Waitlists typically have 5-6 families. If a litter is full, we’ll offer you a spot on the next one. Since we don’t do X-rays, litter sizes (usually 7-11 puppies) are a surprise!

Can I roll my deposit to a future litter?

Can I roll my deposit to a future litter?

Absolutely! Deposits can be transferred indefinitely (no expiration).

What is the current wait time for a puppy?

What is the current wait time for a puppy?

Puppies will be available this summer (going home in July and September). Expected wait: 2-4 months.

Can you guarantee color, gender, or a puppy from a specific litter?

Can you guarantee color, gender, or a puppy from a specific litter?

Color/Gender: No—some reds/apricots may fade, and blacks/browns often lighten.

Litter Guarantee: Families at the top of the waitlist usually get a puppy from their chosen litter, but litter size determines availability.

What if I reserve a spot before breeding?

What if I reserve a spot before breeding?

A deposit is required to join the waitlist (no additional fees until pickup). We only breed when we have enough families committed!

What sizes & colors do you typically offer?

What sizes & colors do you typically offer?

Medium: Red/apricot.

Standard: Black/brown parti, apricot/red, and apricot/red parti.

How do people get matched with their puppy? When are the matched?

How do people get matched with their puppy? When are the matched?

Waitlist order determines selection at 8 weeks (after vet checks, vaccinations, and microchipping).

What if I reserve a spot before breeding?

What if I reserve a spot before breeding?

A deposit is required to join the waitlist (no additional fees until pickup). We only breed when we have enough families committed!

Payment FAQs

Do you have a refund policy?

Do you have a refund policy?

We offer a 7-day full refund on puppies (minus the deposit). There’s a $1,000 fee to cover rehoming costs.

When is the deposit due and how can I pay?

When is the deposit due and how can I pay?

Due when reserving your waitlist position.

Payment methods: Venmo, PayPal, Zelle, or cash.

When is the final balance due?

When is the final balance due?

Final payment is due at pickup.

Cash only (for the remaining balance).

How much is your deposit?

How much is your deposit?

$300 to secure your spot on the waitlist.

Adoption Information FAQs

What’s included in adoption?

What’s included in adoption?

Health Essentials:
  • Initial vet exam and first vaccines at 8 weeks
  • Deworming at 2, 4, 6, and 8 weeks
  • Microchip implantation
  • 2-year genetic health guarantee
  • 1 month of free Trupanion health insurance

Complete health records including:
  • Weekly weight logs from birth
  • Early Neurological Stimulation (ENS/ESI) data
  • Birth certificate (with chosen name if available)

Going Home Kit:
  • Snuggle Puppy with littermates' scent
  • Collar & leash set
  • Our favorite starter toy
  • Branded "Go Home Bag" (natural off-white fabric with black logo)

Organized folder containing:
  • Printed/signed contract
  • Vet records
  • Microchip info
  • Trupanion documents
  • Data report

Bonus Support:
  • Lifetime breeder guidance including:
  • Puppy prep checklist
  • "Everything You Need to Know" training guide
  • Discounted training with Baxter & Bella (use code RWAD)
  • "Happy Gotcha Day" keychain with QR code to our resources

Will the puppy be crate trained?

Will the puppy be crate trained?

The puppy will be introduced to the crate but will not be completely crate trained.

Will the puppy be microchipped?

Will the puppy be microchipped?

Yes!

What do you feed your puppies?

What do you feed your puppies?

We feed Purina Pro Plan.

How often will buyers get updates?

How often will buyers get updates?

You'll enjoy:
  • Daily updates if you follow us on social media
  • Detailed email updates with care tips and to-do lists every 2-3 weeks after birth

What health testing do you do on your dogs? Are puppies tested too?

What health testing do you do on your dogs? Are puppies tested too?

We conduct comprehensive Embark genetic testing on all parent dogs. For our medium-sized litters, we also test puppies to predict adult weights - this helps families choose based on size preferences, as some pups may be closer to "mini" size.

Do we require you to go to the vet under contract?

Do we require you to go to the vet under contract?

Yes, pet parents have a week to go.