Got Questions? Let's Fetch You Some Answers!
FREQUENTLY ASKED QUESTIONS
We’ve put together a collections of the most commonly asked questions.
Transportation & Location FAQs
San Jose, California.
Yes! We can arrange delivery to San Jose, San Francisco, or Oakland—including airport meetups. Local deliveries (near these cities) are free!
No worries! We can arrange transportation and can also meet families at an airport. We are close to San Jose, San Francisco, and Oakland airports.
We also offer:
Board & Train (4-week program for one puppy per litter; includes crate training, commands, and potty training). Fee applies.
Puppy Reservation & Selection FAQs
No—we prioritize privacy for our families and keep the list flexible as plans change.
Fill out our application.
We’ll contact you (via text, email, or phone) to discuss next steps.
Secure your spot with a $300 deposit.
Waitlists typically have 5-6 families. If a litter is full, we’ll offer you a spot on the next one. Since we don’t do X-rays, litter sizes (usually 7-11 puppies) are a surprise!
Absolutely! Deposits can be transferred indefinitely (no expiration).
Puppies will be available this summer (going home in July and September). Expected wait: 2-4 months.
Color/Gender: No—some reds/apricots may fade, and blacks/browns often lighten.
Litter Guarantee: Families at the top of the waitlist usually get a puppy from their chosen litter, but litter size determines availability.
A deposit is required to join the waitlist (no additional fees until pickup). We only breed when we have enough families committed!
Medium: Red/apricot.
Standard: Black/brown parti, apricot/red, and apricot/red parti.
Waitlist order determines selection at 8 weeks (after vet checks, vaccinations, and microchipping).
A deposit is required to join the waitlist (no additional fees until pickup). We only breed when we have enough families committed!
Payment FAQs
We offer a 7-day full refund on puppies (minus the deposit). There’s a $1,000 fee to cover rehoming costs.
Due when reserving your waitlist position.
Payment methods: Venmo, PayPal, Zelle, or cash.
Final payment is due at pickup.
Cash only (for the remaining balance).
$300 to secure your spot on the waitlist.
Adoption Information FAQs
- Initial vet exam and first vaccines at 8 weeks
- Deworming at 2, 4, 6, and 8 weeks
- Microchip implantation
- 2-year genetic health guarantee
- 1 month of free Trupanion health insurance
Complete health records including:
- Weekly weight logs from birth
- Early Neurological Stimulation (ENS/ESI) data
- Birth certificate (with chosen name if available)
Going Home Kit:
- Snuggle Puppy with littermates' scent
- Collar & leash set
- Our favorite starter toy
- Branded "Go Home Bag" (natural off-white fabric with black logo)
Organized folder containing:
- Printed/signed contract
- Vet records
- Microchip info
- Trupanion documents
- Data report
Bonus Support:
- Lifetime breeder guidance including:
- Puppy prep checklist
- "Everything You Need to Know" training guide
- Discounted training with Baxter & Bella (use code RWAD)
- "Happy Gotcha Day" keychain with QR code to our resources
- Daily updates if you follow us on social media
- Detailed email updates with care tips and to-do lists every 2-3 weeks after birth
